Covid-19 Procedures

Following the Prime Minister's announcement on the 31st October about the new 4 week 'lockdown' in England starting on the 5th November, we have reviewed and updated our Covid-19 procedures.

We are following all the appropriate government guidelines and ensuring we're doing everything we can to look after the health and safety of our customers and staff. Our dealership is operating as follows:

Workshop and Trimshop

These are fully operational and working as normal for routine servicing, repairs, MOTs, upgrades and restoration work.

We will sanitise any vehicles before working on them; use protective coverings on seats, steering wheels and other areas as appropriate; and clean and sanitise/disinfect all vehicles and keys, before handing them back to their owners.

All work is carried out on an appointment basis to ensure we can manage the numbers of visitors to our dealership. On arrival, we ask visitors to wear a face mask and maintain social distancing. Hand sanitiser is available, as are disposable face masks if you forget to bring your own. We ask that payments are made by card or bank transfer.

Showroom

As per government requirements, our showroom is closed to visitors. But although our physical showroom is closed, we are allowed to operate a virtual showroom.

To this end, full descriptions and plenty of photos can be found on our website for all our cars. We will also be adding videos of the cars to our website, and are happy to provide as much additional information as you would like by phone or by email.

If for any car you would like additional photos, a personalised video concentrating on particular areas, or a walkaround video call via Zoom, then just let us know. Our aim is to provide all the information you need to make an informed decision from a distance as to whether one of our cars is 'right' for you.

If you decide you would like to buy one of our cars, then we are allowed to offer 2 different services.  These are:

'Click and Collect'

We require a £500 deposit to reserve a car. It will then be put through our workshop for final inspection and service and a new MOT (if applicable).

We then ask that the car is collected from our premises within 2 weeks of the deposit being placed.

Full balance of payment is required on or before collection, but should the car be not what you expected when you see it for the first time (you can also take it for a short test drive) then we will offer a full refund of all money paid.

The car will be available for collection from our Workshop Service area, it will have been fully cleaned and sanitised, and we will do a socially distanced handover.

As the handover and demonstration of controls, will be briefer than our 'normal' handover, we will also have supporting videos to help out, e.g. a demonstration of how to put up and lower a hood. And of course, we'll be happy to follow up with phone or email conversations on any areas you're subsequently not sure on.

'Click and Deliver'

We require a £500 deposit to reserve a car. It will then be put through our workshop for final inspection and service and a new MOT (if applicable).

We will arrange to deliver the car to you within 2 weeks of the deposit being placed.

For the delivery, we will contribute 50% of the cost of delivery, or £250, whichever is less. Deliveries are carried out by covered transporter by a specialist transport company who know us and our type of cars very well.

Full balance of payment is required before delivery, but should the car be not what you expected when you see it for the first time (you can also take it for a short test drive) then we will offer a full refund of all money paid with the exception of the delivery charge.

Once you have taken delivery of the car, then we can talk you through by phone, email or video call via Zoom, anything you would like to know about the car and how to use and enjoy it. Not quite as good as one of our normal, face to face handovers, but we don't think you'll be too disappointed with what we can do from a distance!

We will also have supporting videos to help out with some of the potentially trickier areas, e.g. how to quickly and correctly put up or take down a hood.

Parts

Under current regulations, we are not allowed to receive visitors and supply parts 'across the counter'. But our Parts Department is fully operational as regards dealing with parts enquiries by phone or by email and suppling parts by mail order.

Any Questions?

This write-up only provides the briefest of summaries as to how we are operating. For full details and to look after any questions or concerns that you may have, then please do not hesitate to contact us and we will provide all the help and advice that we can.

Our contact details are:

Workshop - 01234 750205 or neil@allonwhite.co.uk

Trimshop - 01234 750205 or john@allonwhite.co.uk

Showroom - 01234 750205 or phil@allonwhite.co.uk

Parts - 01234 750205 or neil@allonwhite.co.uk